All features

A real person managing your newsletter

Autopilot clients get a dedicated account manager who knows your brand, your market, and your preferences. When you have a question, you message a real person who already has context. No support tickets, no explaining your situation from scratch every time.

What your account manager handles

Your account manager is your single point of contact for everything newsletter-related. They coordinate your monthly edition, handle revisions, manage your list, and keep an eye on your performance. You do not need to manage the process. They do.

  • Coordinating your monthly newsletter from start to finish
  • Processing your revision requests and making sure changes are right
  • Managing your email list: imports, cleaning, growth tracking
  • Sharing your analytics and explaining what the numbers mean
  • Suggesting content ideas based on what is working in your market

How communication works

You can reach your account manager by email or text. No phone trees, no chatbots, no automated responses. When you send a message, a real person reads it and responds. They already know your brand, your preferences, and your history. No re-explaining anything.

  • Direct email to your account manager, not a generic support inbox
  • Text messaging available for quick questions or approvals
  • They already know your brand, your market, and your preferences
  • Review links with inline commenting for newsletter feedback

Response times and availability

We know you are busy. When you send a message, you should not have to wait days for a reply. Your account manager responds within a few hours during business hours, and most routine requests are handled within 24 hours. Urgent items get prioritized.

  • Messages answered within a few hours during business hours (Mon-Fri)
  • Revision requests completed within 24 hours
  • List updates (new contacts, imports) handled within one business day
  • Proactive check-ins before each edition to confirm content direction

Get a real person in your corner

Dedicated account management is included on the Autopilot plan at $199/mo.